Returns & Refund Policy
Your satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.
Return Window
Eligible products may be returned or exchanged within 7 days from the date of delivery.
Return Eligibility
To qualify for a return or exchange, the product must:
* Be unused, unworn, and unwashed.
* Have all original tags and packaging intact.
* Be free from stains, perfume, makeup, damage, or alterations.
* Pass our quality inspection after being received.
Returns that do not meet these conditions may be declined.
Non-Returnable Items
Certain products may not be eligible for return or exchange due to hygiene reasons or product-specific conditions. Such exclusions will be clearly mentioned on the respective product page.
Refund Process
After your returned product is received and successfully passes our quality inspection, the refund will be initiated to your original payment method.
Processing times may vary depending on your payment provider or bank.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing support@saariva.com. Please include:
* Your Order ID
* Clear photographs of the product
* A brief description of the issue
Our team will review your request and provide a resolution as quickly as possible.
Need Assistance?
For any questions regarding returns or refunds, please contact:
Email: support@saariva.com
Our Customer Care team aims to respond within 24 business hours (Monday–Saturday).